Shipping Policy

Order Processing  Normally orders will be shipped out within 2-5 business days of processing payment. Any expected delivery dates that may be given are only estimates. Orders can be delayed due to verification or the time the order has been placed (eg, during holiday times).  Orders may be delivered in separate shipments.  All purchases through casablat.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier. Shipping Address  A correct shipping address is essential for delivering. Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address and can't cancel your order. Please check carefully and confirm your shipping address before submitting an order. If you want to change your shipping address, please contact us at [email protected] within 24 hours of submission, we will do our best to support your request.  If a package is failed to deliver due to incorrect address provided by you, we’ll contact you for a correction and the package will be re-shipped at an additional shipping fee. And if any loss is caused by the wrong shipping address, it won’t be covered by the warranty policy. If the packages arrive at the customs of your country or you need to contact the local courier to pick them up, we will send you an email. Please reply to the email within 24 hours and try to get the packages. Otherwise, casablat will not be responsible for the loss of the packages. It takes longer than usual for delivery due to COVID-19, and the local post office may deliver your package to your door, your mailbox, or pick up points. Please keep an eye on the tracking information after your order is shipped out.

Contact Name: iqbal hinjhara
Email: [email protected]
Tel: (808)650-6597
Return Address: 1110 Kuala St, Pearl City, HI,96782, US